Terms & Conditions

1. Acceptance of Terms

By creating an account or otherwise accessing or using RBAMGR (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

RBAMGR is a case management platform for Texas Regular Binding Arbitration (RBA) property tax cases. It provides case intake, tracking, reporting, document storage, and related tools to arbitrators. RBAMGR is a software tool only — it does not provide legal, tax, or arbitration advice, and does not participate in or influence the outcome of any arbitration case.

3. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at john@rbamgr.com if you suspect unauthorized use of your account.

4. Subscription & Billing

RBAMGR is offered as a monthly subscription at the price displayed on our Pricing page. Payments are processed by our payment provider, Paddle.com Market Limited, who acts as the merchant of record for your purchase. By subscribing, you authorize recurring monthly charges to your chosen payment method until you cancel.

Purchases and subscription billing are also subject to Paddle's applicable Buyer Terms and Privacy Notice. If there is a conflict concerning payment processing, taxation, refunds, or transaction administration, Paddle's applicable buyer terms may control to the extent required by Paddle's merchant-of-record arrangement or applicable law.

Prices are subject to change with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

5. Your Responsibility for Deadlines and Records

RBAMGR is a case management tool, not a substitute for your own professional judgment, diligence, or recordkeeping. You remain solely responsible for verifying all statutory and procedural deadlines, notices, filings, calculations, case requirements, and communications related to your arbitration cases.

RBAMGR should not be used as the sole repository for documents you cannot afford to lose, or as the sole method of monitoring a legally significant deadline — maintain independent copies of critical documents. Notifications, reports, reminders, and calculations generated by the Service are provided for convenience only and should not be relied upon as the sole or official record of any deadline or obligation. A delayed, undelivered, or missed email or notification does not extend any deadline, and we are not responsible for consequences arising from reliance on the Service in place of your own diligence.

6. Pausing Your Subscription

You may pause your subscription for up to 10 consecutive months. While paused, billing stops and your account becomes read-only. We intend to retain your case data, documents, and settings during the pause period, subject to these Terms, applicable security requirements, and events outside our reasonable control, and to restore them if you resume within that period. We'll send reminder emails at 30 days, 7 days, and 24 hours before the 10-month cap is reached. If your subscription has not resumed by the time the cap is reached, it is automatically canceled and your account is closed — see Section 10 (Account Termination) and Section 9 (Data Retention, Export & Deletion Upon Closure) for what happens next.

7. Cancellation & Refunds

You may cancel your subscription at any time from your account settings or by contacting john@rbamgr.com. Cancellation stops future billing. Refund eligibility is governed by our Refund Policy, which does not limit any non-waivable rights available under applicable law or under Paddle's applicable buyer terms as our payment processor and merchant of record.

8. Your Data; License to Us

You retain ownership of all case data, documents, and content you upload to RBAMGR ("Your Data"). You represent that you have the right and any necessary consent to provide Your Data to us for processing as described in these Terms.

You grant us a limited, non-exclusive license to host, reproduce, transmit, display, back up, and otherwise process Your Data solely as necessary to provide, maintain, secure, and support the Service and comply with applicable law. We do not sell Your Data and access it only as needed to operate, secure, and support the Service. We may also use aggregated, de-identified usage information to improve the Service, provided it cannot reasonably be used to identify you, a property owner, or a specific case.

9. Data Retention, Export & Deletion Upon Closure

Following account closure — whether by cancellation, termination for cause, or the pause cap described in Section 6 — Your Data will ordinarily remain available for export for 30 days, after which we will schedule it for deletion from our active systems. Residual backup copies may persist for up to an additional 90 days, unless a longer retention period is required by law or reasonably necessary to resolve a dispute, enforce these Terms, or comply with a legal obligation.

We'll make reasonable efforts to notify you and provide an opportunity to export Your Data before deletion, except where legally prohibited or in cases of suspected fraud or abuse. See our Privacy Policy for more detail on how we handle Your Data.

10. Account Termination

We may suspend or terminate your account for violation of these Terms, non-payment, or because a paused subscription reached its 10-month cap without being resumed (see Section 6). See Section 9 for what happens to Your Data after closure.

11. Confidentiality

We treat Your Data, including case data and property owner information, as confidential. We use it only to provide, secure, and support the Service, disclose it only to authorized service providers, personnel, or as legally required, and require any such service providers to protect it with appropriate safeguards. This confidentiality commitment does not restrict our use of aggregated, de-identified information as described in Section 8.

12. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose;
• upload data you don't have the right to store;
• attempt to gain unauthorized access to the Service or other accounts;
• interfere with the Service's normal operation, or engage in excessive automated use that degrades the Service for other users;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits;
• scrape, crawl, or use automated tools to extract data from the Service beyond your own account's normal use;
• resell, sublicense, or provide access to the Service to any third party without our prior written consent;
• conduct unauthorized security testing, penetration testing, or vulnerability scanning against the Service;
• introduce malware, viruses, or other harmful code;
• impersonate any person or entity, or send unsolicited bulk communications through the Service; or
• harass, threaten, or abuse other users or our personnel.

13. Intellectual Property & Feedback

The Service, including its software, design, and branding, is the property of Resource Consultants TX LLC and is protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service — nothing here transfers ownership of the Service to you. If you provide feedback, suggestions, or ideas about the Service, you agree we may use them without restriction or compensation to you.

14. Service Availability; Modifications; Suspension

We may perform scheduled or emergency maintenance, and may change, add to, or discontinue individual features of the Service at any time. We may suspend access to the Service, in whole or in part, during a security incident or other event that we reasonably believe requires it. We may also modify technical requirements for using the Service and may remove third-party integrations. If we discontinue the Service entirely, we will provide reasonable advance notice when practical and an opportunity to export Your Data.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee the Service will be uninterrupted, error-free, or that it will produce any particular arbitration outcome. We do not guarantee that backups will be error-free or complete; you should maintain independent copies of documents or data critical to your practice.

16. Indemnification

You agree to defend, indemnify, and hold harmless Resource Consultants TX LLC and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including attorneys' fees) arising from: (a) Your Data or your unauthorized use or disclosure of it; (b) your arbitration conduct or decisions; (c) messages or documents you send or store through the Service; (d) your violation of any privacy, confidentiality, or recordkeeping obligation; or (e) your misuse of the Service or violation of these Terms.

17. Limitation of Liability

To the maximum extent permitted by law, Resource Consultants TX LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, regardless of the legal theory asserted, even if advised of the possibility of such damages. Our total aggregate liability for all claims arising from or relating to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the amount you paid us in the 12 months preceding the claim. These limitations apply even if any remedy provided fails of its essential purpose. Nothing in these Terms limits liability for fraud, willful misconduct, or infringement of intellectual property rights, or any other liability that cannot be limited or excluded under applicable law.

18. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved exclusively in the state courts located in Tarrant County, Texas, or the United States District Court for the Northern District of Texas, Fort Worth Division, and each party consents to personal jurisdiction and venue there.

19. General Provisions

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service, and supersede any prior agreements on this subject. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control. These Terms do not create any third-party beneficiary rights, and nothing here creates a partnership, joint venture, or agency relationship between you and us. We may provide notices to you electronically, including by email or through the Service, and you consent to receive notices this way. Section headings are for convenience only and do not affect interpretation. Sections that by their nature should survive termination — including Sections 9, 11, 13, 15, 16, 17, and 18 — survive termination of your account. In the event of a conflict among these Terms, our Privacy Policy, our Refund Policy, and Paddle's applicable buyer terms, these Terms control except where Paddle's buyer terms are required to control under its merchant-of-record arrangement or applicable law, as noted in Section 4.

20. Changes to These Terms

We may update these Terms from time to time. We'll post the updated version here with a new Effective Date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

21. Contact

Questions about these Terms? Contact us at john@rbamgr.com.