Privacy Policy

Effective Date: July 10, 2026

This Privacy Policy explains how Resource Consultants TX LLC, doing business as RBAMGR("RBAMGR," "we," "us," or "our"), collects, uses, and protects information when you use the RBAMGR platform.

1. Information We Collect

We collect information you provide directly, including your name, email address, and login credentials when you create an account, and the case data you enter or upload while using the Service (property owner details, case files, documents, and related records).

We also collect limited technical information automatically, such as login timestamps and basic device/browser information, to keep the Service secure and functioning.

2. How We Use Information

To provide, operate, and maintain the Service
To process your subscription and communicate billing information
To send transactional emails (case correspondence you send, account notices, support responses)
To secure your account and detect fraud or abuse
To respond to your support requests

We do not sell your information or your case data to third parties, and we do not use your case data to train any AI model.

3. Legal Basis & Case Data

Case data you enter into RBAMGR belongs to you. We process it solely to provide the Service to you — we do not access it except as needed for support, security, or as legally required.

4. Third-Party Service Providers

We use the following sub-processors to operate RBAMGR. Each only receives the information necessary to perform its function:

Firebase / Google Cloud — authentication and database hosting for your account and case data
Backblaze B2 — storage for uploaded documents and static assets
Brevo — delivery of transactional emails (account and case-related notices)
Paddle — payment processing and billing; Paddle acts as merchant of record and handles your payment details directly — we do not store your card information

5. Data Storage & Security

Your data is stored on Firebase infrastructure with access restricted to your authenticated account. We use reasonable administrative and technical safeguards to protect your information, but no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention & Export

We retain your data for as long as your account is active or paused. You can download your case data at any time. If your account is terminated, we retain data only as long as reasonably necessary before deletion, except where required by law.

7. Cookies & Tracking

RBAMGR does not currently use advertising cookies, third-party trackers, or analytics scripts. Only the minimal session information needed to keep you logged in is used.

8. Your Rights

You may access, correct, or export your account and case data at any time from within the Service. To request deletion of your account and associated data, contact us at john@rbamgr.com. Depending on your location, you may have additional rights under applicable privacy law — contact us with any such request and we'll respond promptly.

9. Children's Privacy

RBAMGR is intended for professional use by adults and is not directed at children. We do not knowingly collect information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new Effective Date.

11. Contact

Questions about this Privacy Policy or your data? Contact us at john@rbamgr.com.